Refund Policy

01Two different things

There are two kinds of refund, and they follow different paths. This distinction matters because Payorld never holds your sales revenue.

• Your Payorld subscription — billed by us to your card, and covered by this policy.
• Sales made to your customers — settled directly into your payment-provider account. Only you can refund them, through your provider.

02Subscription refunds

You may cancel your subscription at any time. Cancellation stops future renewals; access continues until the end of the period already paid.

If you were charged in error — duplicate charge, charge after cancellation, or a billing amount that does not match your plan — contact us and we will refund the incorrect amount in full.

Outside of billing errors, subscription periods already used are generally not refundable, since the service was available throughout the period.

03Refunds to your customers

Payorld cannot refund a sale. Funds from your sales never pass through us — they settle directly into your payment-provider account.

To refund a customer, use your payment provider’s dashboard or API. The transaction record in Payorld reflects what the provider reports.

04Chargebacks

Chargebacks on your sales are handled between you, your customer, and your payment provider. Payorld is not a party to the dispute and cannot contest it on your behalf.

05How to request

Send your request through our contact page, including the account email and the charge in question. We aim to respond within five business days.