Refund & Cancellation Policy

1. Scope

Payorld charges a monthly subscription fee plus a software fee calculated as a percentage of your transaction volume, billed separately to your own payment card and never deducted from your sales. This policy applies to those software fees only. Payments made by your end customers are processed by third-party payment providers and settle directly into your account; refunds to your customers are your responsibility and are governed by your own refund policy.

2. Cancelling your subscription

• You may cancel your subscription at any time from your account settings or by emailing support@payorld.com.
• Cancellation stops future renewals. Your subscription remains active until the end of the current billing period, after which it will not renew.
• We do not provide prorated refunds for the unused portion of a billing period unless required by law.

3. Subscription fee refunds

Subscription fees are billed in advance and are generally non-refundable. We may, at our discretion, issue a refund or credit in cases such as a duplicate charge, a billing error on our part, or where required by applicable consumer-protection law. To request a refund, contact support@payorld.com within 14 days of the charge and include your account email and the invoice reference.

4. Software fees

The software fee is a percentage of your transaction volume, billed to your own payment card for use of the Service. It is non-refundable, except where charged in error. Because our fees are billed to your card and never deducted from your sales, they do not affect the amount that settles into your account. Payment-processing fees charged by your payment provider are governed by that provider's terms, not by us.

5. Chargebacks and disputes

If your end customer disputes a charge or requests a refund, that matter is handled between you, your customer, and your payment provider. Because we never take custody of funds, we cannot issue or reverse payments on your behalf.

6. How refunds are issued

Approved refunds of our fees are returned to the original payment method used for your subscription. Processing times depend on your bank or card issuer and are typically 5–10 business days.

7. Contact

For any billing or refund question, contact support@payorld.com.